Return Policy

In order to better serve you and to facilitate speedy, accurate returns processing we ask that you prepare your returns by adhering to the following guidelines.

• A Return Authorization number (RA) must accompany all returns. Please contact your SBT sales or customer service representative for this number.
• Please use the itemized list provided on this web page.
• Prepare the itemized list of all items being returned (part number, quantity), and indicate the reason for return, i.e. new, broken/defective, etc. Please designate which items intended for Warranty Repair or Out of Warranty Repair.
• Record the RA# provided by your SBT Sales Representative on the item list of all items being returned.
• Please separate new and broken/defective claim items either in a separate bag or box.
• Software that has had the packaging opened or that has had the packaging seal broken will not be returnable.
• There will be a 15% restocking fee and the returned item must be in sellable condition and must be returned in their original box or packaging, and must not be shelf worn, deteriorated, torn, or otherwise not saleable in its condition or appearance.
• All return items must be returned within thirty days of purchase. The School Bus Diagnostic tool has a return policy of 30 days with no restocking fee.

Broken or Warranty Claim Returns.

• SBT will honor all broken or warranty claim products in accordance with the manufactures warranties and policies.
• SBT will not be responsible for items returned as broken or warranty claim that are refused by the manufacturer due to abuse.
• SBT can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim.

Repair under Warranty Returns.

• SBT will assist our customers with their warranty repairs, provided the item was purchased from School Bus Tools, by sending them to a choice of warranty/repair centers.
• If the item is within warranty, as determined by the manufacturer, then the item will be repaired at no cost and will be returned to the customer at no cost.
• If the manufacturer denies warranty repair and the customer wants the item returned, the customer will be responsible for the diagnostic/estimate fees from the repair center, as well as the cost of shipping the item from School Bus Tools to the customer. Be advised that the item will likely be returned disassembled.

Freight Shipments Damage and Loss.

• Please be aware that freight delivery shipments often encounter rough handling resulting in damage or loss. In order to hold the freight companies accountable, the shipments must be thoroughly inspected before signing the delivery document. This includes inspecting for concealed damage.
• Whether the shipment will be received by you, a colleague, a family member or a customer it must be inspected.
• If the receiver of the shipment has a waiver with the LTL carrier for “No signature required”, this authorization relieves both School Bus Tools and the carrier from any responsibility.
• Damaged shipments must be refused or notated on the delivery document.